RETURN PROCEDURES AND CONDITIONS
We would like to ensure that you have the best customer expereince while visiting shop.diesel.com, so we defined a quick and easy return policy. If you are not fully satisfied with your purchase, you can return any item purchased on our store within 30 days from the date the order was placed.
Make sure the items are in the same condition you received them in, with all tags still attached and in their original packaging.
Products that belong to the same order must be returned to us at the same time and must be shipped from the United States.
Use the pre-paid return shipping label or your own standard return shipping.
STANDARD RETURN SHIPPING INSTRUCTIONS
If you prefer to use your own shipping method, please ship your return items to:
Diesel USA Online Store
Attn: Returns Department
360 Omega Parkway
Shepherdsville KY 40165
- Complete and attach the form available on the original packing slip and include it in the return package.
- All products must be unworn, unused with tags still attached.
- Securely repackage your item(s) in the original shipping box if possible, if not use appropriate packaging for shipment.
- The item(s) must be returned within 30 days of the order being placed to ensure proper credit.
- Use pre-paid label that we have placed inside the box of your original order
Merchandise returned to shop.diesel.com will be processed within 7-14 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment and your financial institution may take longer (one to two billing cycles) to reflect the transaction. Please note the original shipping charges incurred at the time of purchase are non-refundable.
If you chose your own return shipping method, all return shipping charges must be pre-paid. DIESEL cannot accept C.O.D. deliveries. We recommend shipping returned merchandise via UPS for tracking purposes. Please be sure to request adequate insurance to cover the purchase price of the shipment. DIESEL will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged. Shipping charges for returned item(s) are the client’s responsibility.
RETURN TO STORE
You can return items purchased on shop.diesel.com to one of the Diesel Stores listed below within 30 days of purchase date. Just follow the steps listed below:
Locate your preferred Diesel Store (please reference the list below for participating locations)
Bring the item(s) that you want to return to the Diesel Store. Do not forget the original invoice including the pre-paid return label. When possible, please bring the item(s) in the original shipping box.
Save the tracking number displayed on the pre-paid return label. This will give you the opportunity to monitor your return.
Diesel staff will help you manage your returns. Please note that the refund will be issued to the original form of payment used when shopping online once we have received your return. After the return is received and we have verified that all of the conditions have been met, you will receive a confirmation e-mail that the refund has been issued.
Return to store is currently available on the following locations:
- Diesel Store Santa Monica - 1340 Third St, 90401 Santa Monica, CA
- Diesel Store South Coast Plaza - 3333 Bear St, 92626 Costa Mesa, CA
- Diesel Store San Jose - 378 Santana Row, 95128 San Jose, CA
- Diesel Store Pasadena - 87 West Colorado Blvd, 91105 Pasadena, CA
- Diesel Store Melrose - 8401 Melrose Pl, 90069 West Hollywood, CA
- Diesel Store Beverly Center - 8500 Beverly Blvd, 90048 Los Angeles, CA
- Diesel Store San Francisco - 800 Market St, 94108 San Francisco, CA
- Diesel Store Cherry Creek - 3000 East 1 St Avenue, 80206 Denver, CO
- Diesel Store Intl Plaza - 2223 N.West Shore Blvd, 33607 Tampa, FL
- Diesel Store South Beach - 801 Washington Ave, 33139 Miami Beach, FL
- Diesel Store Lincoln Road - 933 Lincoln Rd, 33139 Miami Beach, FL
- Diesel Store Aventura - 19501 Biscayne Blvd, 33180 Aventura, FL
- Diesel Store Millenia - 4200 Conroy Rd, 32839 Orlando, FL
- Diesel Store Atlanta - 3393 Peachtree Rd, 30326 Atlanta, GA
- Diesel Store Ala Moana - 1450 Ala Moana Blvd, 96814 Honolulu, HI
- Diesel Store Waikiki - 2160 Kalakaua Ave, 96815 Honolulu, HI
- Diesel Store Chicago - 923 North Rush St, 60611 Chicago, IL
- Diesel Store Boston - 339 Newbury St, 02115 Boston, MA
- Diesel Store Las Vegas -3500 S. Las Vegas Blvd, 89109 Las Vegas, NV
- Diesel Store Fashion Show -3200 Las Vegas Blvd, 89109 Las Vegas, NV
- Diesel Store Soho - 135 Spring St, 10012 New York, NY
- Diesel Store Columbus Circle - 10 Columbus Circle, 10019 New York, NY
- Diesel Store Madison Avenue - 625 Madison Avenue, 10022 New York, NY
- Diesel Store Kids - 416 West Broadway, 10012 New York, NY
- Diesel Store Philadelphia - 1507 Walnut St, 19102 Philadelphia, PA
- Diesel Store King of Prussia - 160 N Gulph Rd, 19406 King of Prussia, PA
- Diesel Store North Park - 8687 North Central Expwy, 75225 Dallas, TX
- Diesel Store Austin Domain - 11600 Century Oaks Terrace, 78758 Austin, TX
- Diesel Store Tyson's Corner - 8050 Tyson's Corner, 22102 Mclean, VA
- We cannot accommodate exchanges at this time
- Vintage, Beachwear, Underwear and any items from sample and charity sales are final. From time to time, we may designate other merchandise as non-returnable, as well. Any such designation will be noted on the product page of non-returnable products.
- Send your return from the same country in which you placed your order. We are not able to accept returns from different countries.
If you have any question or need help with your account, you
may contact us to assist you.
We will respond to every message within 1 working day,
Monday to Saturday, excluding holidays.
Phone: +39 02 3211 6928
From 7am to 7pm GMT, from Monday
to Saturday, excluding holidays